Oportunidade para trabalhar na Betclic

A casa de apostas desportivas Betclic está a recrutar novos membros para a sua equipa.


A Betclic trabalha com os melhores operadores para poder proporcionar as melhores condições aos seus membros. Os nossos sistemas informáticos e de dados estão protegidos pela melhor tecnologia disponível (servidores Dell, Firewall Fortinet e SSL pela Thawte).

Oferta – VIP ACCOUNT MANAGER (PORTUGUESE SPEAKING) – Malta (Em inglês)

Funções

  • Listen to players’ personal needs/demands to make a tailored offer instead of a standard one and escalate to the strategic business units;
  • Identify any abnormal activity from a player and raise it to the appropriate management level;
  • Report on the bonuses credited to VIPs and make sure the generosity is not exceeding budgets, reporting on KPI;
  • Managing hospitality packages and executing bonus programs to fulfill KPI plan;
  • Contributing to non-bonus rewards;
  • Personal communication with existing VIP customers and active search of new customers;
  • Contribution on creation of strategy and tactics of VIP management;
  • Creating tailored product promotions for VIP by close collaboration with product teams.
You must also have:

  • Good analytical skills and advance knowledge of MS Excel;
  • Excellent organisational skills;
  • Experience of designing, executing, monitoring and performance analysis / reporting;
  • Good telephone manner and customer service skills;

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